CONTACT US
Visit Empathy Beauty Clinic in Redditch today and experience beauty with a personal touch.
Let us help you look and feel your best with our expert treatments designed to bring out your natural glow.
Contact us to book your appointment and take the first step towards a more confident you.
Astwood House, 1262 Evesham Road, Astwood Bank, Redditch, Worcestershire B96 6AD
At Empathy we value your time and the time of our team. To ensure a smooth and fair booking process for all clients, we kindly ask that you review the following policies:
Late Arrival Policy
Please aim to arrive on time for your appointment.
If you arrive more than 15 minutes late, we may not be able to complete your service as planned, and you will forfeit your deposit in full.
This helps us ensure the best possible service for all clients and avoid delays to the day’s schedule.
We require a minimum of 24 hours’ notice if you wish to cancel or reschedule your appointment.
Cancellations made with less than 24 hours’ notice, or failure to attend your appointment (no-shows), will result in the loss of 100% of the deposit paid.
We understand that emergencies and unexpected situations may occur. In such cases, management reserves the right to use discretion.
Late cancellations or missed appointments affect both the salon and our therapists and may prevent other clients from securing a booking.
Deposits
A deposit is a part-payment made in advance to secure your appointment and the time set aside by your therapist .
All new clients are required to pay a deposit, as well as clients booking long services, technical appointments, group bookings, or wedding services.
Deposits range from 20% to 100% depending on the service and will be confirmed at the time of booking. Payment must be made in advance to secure your appointment.
By paying a deposit, you are agreeing to our cancellation and lateness policy. If you cancel late, fail to attend, or arrive more than 15 minutes late, your deposit will be forfeited.
This policy is legally enforceable under UK consumer law as a fair and reasonable charge for time and resources reserved on your behalf.
